77dd77's Privacy Policy
A fully transparent and detailed guide on how your personal information is collected, stored, and used.
01 Introduction
77dd77 ("we", "our", or "platform") operates a safe and reliable online gaming environment for players in Bangladesh. This privacy policy explains what information we collect, why we collect it, how we use it, and the steps we take to protect your data.
By using our website 77dd77.cam or creating an account, you agree to the terms of this policy. We treat your privacy as our highest priority and follow industry-standard security practices.
02 Information We Collect
We may collect the following types of information for account registration and service operation on 77dd77:
2.1 Personal Identification Information
- Full name (first name and last name)
- Date of birth (for age verification — we only provide accounts to individuals aged 21 or older)
- National ID or passport number (for identity verification where applicable)
- Email address
- Mobile number
- Current address
2.2 Financial Information
- bKash, Nagad, Rocket, or Upay account numbers (for transaction processing)
- Bank account details (for bank transfers)
- Deposit and withdrawal history
- Records of bonus and promotional transactions
2.3 Technical and Usage Information
- IP address and device identifiers
- Browser type and version
- Operating system information
- Login time and session duration
- Page views and gaming activity logs
- Information collected through cookies and similar tracking technologies
2.4 Communication Information
- Records of live chat conversations
- Email correspondence
- Details of complaints and support requests
03 How We Use Your Information
Collected information is used only for the following legitimate purposes:
3.1 Account Management and Service Delivery
Your personal information is needed to create, verify, and manage your 77dd77 account. This includes the login process, password recovery, and ensuring account security.
3.2 Financial Transaction Processing
Financial information is used to securely process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer. The minimum deposit amount is ৳200 and the minimum withdrawal amount is ৳800.
3.3 Identity and Age Verification
We confirm that every user is aged 21 or older. Identification documents submitted during account verification are used for this purpose.
3.4 Fraud Prevention and Security
By analysing technical data, we detect suspicious activity, prevent the creation of multiple accounts, and comply with anti-money laundering (AML) policies.
3.5 Responsible Gaming
Gaming activity data is analysed as part of our responsible gaming programme. If a concerning pattern is observed in a player's gaming behaviour, we may take supportive action.
3.6 Customer Support
Our 24/7 live chat and email support team may access correspondence and account information to resolve your issues.
3.7 Promotional Communications
With your consent, we may contact you by email about bonus offers, promotions, and site updates. You can opt out of such communications at any time.
04 Cookies and Tracking Technologies
Cookies are used on the 77dd77 website to improve your experience. Cookies are small text files stored in your browser.
4.1 Types of Cookies We Use
- Essential Cookies: Required for the basic functioning of the site and secure login.
- Performance Cookies: Help us analyse how the site is used in order to improve service quality.
- Functional Cookies: Used to remember your language preferences and settings.
- Session Cookies: Keep your login session active — they are deleted when you close your browser.
4.2 Cookie Controls
Most browsers offer the option to block or delete cookies. However, disabling essential cookies may prevent some features of the site from working correctly.
05 Sharing Information with Third Parties
77dd77 never sells your personal information. However, sharing information with trusted third parties may be necessary in certain circumstances:
5.1 Payment Processors
bKash, Nagad, Rocket, Upay, and bank transfer service providers receive the information needed to complete transactions. These third parties are governed by their own privacy policies.
5.2 Game Providers
Game providers such as Pragmatic Play, Spribe, JILI, and PG Soft may receive minimal session data needed to operate gaming activity. They cannot access your full personal profile.
5.3 Legal Obligations
Information may be disclosed in compliance with applicable law in response to a court order or a lawful request from a law enforcement authority.
5.4 Technology Infrastructure Partners
Server hosting, data storage, and cybersecurity service providers may access limited information under strict confidentiality agreements.
06 Data Security Measures
77dd77 uses industry-standard technology and processes to protect your information:
6.1 Encryption
Our website uses SSL encryption, which keeps data transmission between your browser and our server secure. High-level encryption protocols apply to financial transactions.
6.2 Access Controls
Only authorised staff may access your personal information, and they are restricted to only the information necessary to carry out their responsibilities.
6.3 Security Monitoring
Our systems are monitored around the clock. Any unusual activity is automatically detected and precautionary action is taken.
6.4 Password Security
Your password is stored using a one-way hashing method. No 77dd77 staff member can view your password directly.
While we strive to maintain the highest level of security, data transmission over the internet is not entirely risk-free. Please contact us regarding any security concerns.
07 Data Retention Period
We retain your information only for as long as it is necessary or required to meet legal obligations:
- Information on active accounts is retained from the time the account is opened until it is closed.
- Financial transaction records may be retained for a period specified by applicable law even after an account is closed.
- Some information may need to be retained for an extended period for fraud prevention and legal accountability purposes.
- Information on restricted accounts (such as in cases of self-exclusion) is kept for protective purposes.
08 Your Rights
You have the following rights regarding your personal information:
8.1 Right to Access Information
You may request to know what information we hold about you. After verification, the relevant information will be provided within a defined timeframe.
8.2 Right to Correction
If any of your information is incorrect, please contact our support team to request a correction. We will update it as quickly as possible.
8.3 Right to Request Deletion
In certain circumstances you may request that your information be deleted. However, this request may not be possible to fulfil where there are legal obligations, ongoing transactions, or active bonuses.
8.4 Right to Opt Out of Promotional Communications
You may stop marketing emails and notifications at any time. Please contact our support team to action this request.
09 Protection of Minors
77dd77 strictly does not provide services to individuals under the age of 21. We do not knowingly collect personal information from any minor.
If we find evidence that a user is under the age of 21, we will immediately close that account and take steps to delete all associated information. This is an integral part of our responsible gaming policy.
If you believe a minor is using our platform, please notify us at [email protected].
10 Changes to This Policy
77dd77 reserves the right to amend or update this privacy policy from time to time. When changes occur:
- The updated policy will be published on this page and the "Last Updated" date at the top of the page will be changed.
- For significant changes, registered users may be notified by email.
- Continued use of the site after an update will be considered acceptance of the new policy.
For this reason, we recommend reviewing this page regularly.
11 Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please do not hesitate to contact us. Our support team is available in Bengali 24 hours a day, 7 days a week:
- Live Chat: Instant support from any page on the site
- Email: [email protected]
For privacy-related requests, you may be asked to provide certain information to verify your identity.
To learn more, visit our FAQ page or Responsible Gaming page.